Problem

Clean the printhead each time you change the ink ribbon, or if you notice print quality issues on cards. Refer to Retransfer Series Cleaning Schedule recommendations.

Summary

Clean the printhead each time you change the ink ribbon, or if you notice print quality issues on cards. With Video.

How-to Video

Clean the Printhead

Use the following items to clean the printhead.

How-to Video

Clean the Printhead

Instructions

1. Prepare the printer.

• Power off the printer.
• Remove the ink ribbon (C1) and retransfer film (C2) cartridges from the printer.

2. Insert the lapping stick support into the printer. The support tool fits over the cartridge guideposts and slides into the printer.

3. Clean the printhead with the lapping stick.

Do not remove the pink lapping paper from the lapping stick.

1. Insert the lapping stick into the lower portion of the support tool. Slide it in until it stops.

2. Move the lapping stick back and forth 3 times to clean the printhead.

3. Remove the lapping stick from the support tool.

You can use the lapping stick twice, one cleaning per side. Store the lapping stick after the first use.

4. Clean the printhead with the cleaning swab.

1. Open the cleaning swab package.
2. Insert the cleaning swab into the support tool. Center the swab as shown in the illustration (or toward the top of the support tool handle).

3. Move the cleaning swab back and forth 3 times to remove any remaining debris from the printhead area.
4. Remove the cleaning swab from the support tool.

5. Remove the support tool from the printer.

Do not discard the lapping stick support tool. Retain it for future cleaning use.

6. Replace the ink ribbon and retransfer film cartridges and close the printer access door.
7. Power on the printer.
8. Print one or more test cards to verify the print quality.

Hints & Tips

• Use only the lapping stick and cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage.
• Discard the lapping stick after the second use.
• Use the cleaning swab one time only. Discard the swab after cleaning the printhead.

Attachments

• 527983-001C_RetransferCleaningGuide.pdf