Certificate Services Support

You may receive the following error when hitting your website from a browser with the correct common name:

"The name on the security certificate does not match the name of the site."

This Error occurs because the same ServerName (www.domain.com) parameter is being specified for two or more individual SSL enabled domains and name based virtual hosting is being used in your Apache config file.

If you have two or more SSL enabled domains please make sure that the ServerName specified in the httpd.conf file is specific for each SSL secured domain, as well IP based virtual hosting should be used.

As an example:

<VirtualHost 192.204.135.134:443>
ServerName www.domain.com
DocumentRoot /home/directory/html
SSLEnable
SSLCertificateFile /www.domain.crt
SSLCertificateKeyFile /www.domain.key
</VirtualHost>

Therefore, each site would need it's own IP address and unique ServerName.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.