Certificate Services Support

Certain domain name registrars have shutdown access to their WHOIS records, which may affect CA verification practices

PLEASE NOTE:  You can still use the email automated method if your domain registrant continues to list the email address.

Industry standards also allow Certification Authorities to send email confirmations to generic email addresses that are not included on the WHOIS record. For example, to validate the domain testcertificates.com, an email could be sent to: If your registrant does not list the email address or you are not able to use the generic email addresses, you can change to a different method of domain verification, you can review the other methods available in our Verification Help: Domain Verification Methods (/articles/en_US/Technote/Domain-Verification-Methods)

If you have any questions or concerns, please contact us.

Phone Support:
North America: 1-866-267-9297
Local/International: 1-613-270-2680
 
E-mail Support:
Verification Support: [email protected]
Technical Support: [email protected]
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