Certificate Services Support

Generic Title

How to re-enable Extended Validation (EV) indicators in Mozilla Firefox

This tutorial will help you in restoring the Green padlock icon for secure HTTPS websites in the Mozilla Firefox address bar. It'll also help you in showing
Extended Validation (EV) certificate name in the address bar if a website provides this information.

Background:

Mozilla launched a change recently in Firefox that changed the green padlock icon to a gray icon and removed the EV certificate information from the browser's address bar entirely. The organization revealed plans in August 2019 to change the information that Firefox displays in the address bar in regards to sites using HTTPS and implemented the change in Firefox 70 released recently. It is first offered to Release channel users on October 22, 2019.

Image of Address Bar with Green Lock Pad Indicator
Image of Address Bar without Green Lock Pad Indicator

For more details see the Firefox Security & Privacy Engineer blog: https://blog.mozilla.org/security/2019/10/15/improved-security-and-privacy-indicators-in-firefox-70/
 

Part 1 of 2: Making Firefox's padlock icon green again

Firefox comes with built-in configuration options to restore the green padlock icon. Here is what you need to do:

1. Load Firefox Browser and type in about: config in the address bar.
2. You will be prompted to accept the risk, confirm that you click I accept the risk!
3. Use the search at the top to find security.secure_connection_icon_color_gray.
4. Right-click on the entry for security.secure_connection_icon_color_gray.



Toggle Step

5. Click on Toggle the preference so that its value is FALSE.

2nd Toggle Step

Note: The change is applied immediately, a browser restart is not required. You should notice that all sites that use secure connections
are displayed with a green padlock icon again in the Firefox address bar.


To restore the gray icon, set the value of the preference to TRUE instead.


Part 2 of 2: Restoring Extended Validation Certificate information in Firefox

1. Load Firefox Browser and type in about: config in the address bar.
2. You will be prompted to accept the risk, confirm that you click I accept the risk!
3. Use the search at the top to find security.identityblock.show_extended_validation
4. Right-click on the entry for security.identityblock.show_extended_validation


Toggle Step 3

5. Click on Toggle the preference so that its value is TRUE.

Toggle Result


Note: The change is applied immediately. If you don't see it right away try to refresh the site in question. You may set the value of the
preference to FALSE to restore the default.


If you have any questions or concerns please contact the http://Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
 
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll-free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your
the call will not be accepted as a UITF toll-free call.


 
CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863