Certificate Services Support

In order to install chain certificates into the keystore, you need to download two chain certificate files from Entrust certificate pickup link.

These files are L1M Chain certificate (default file name: L1Mchain.txt) and L1M chain root / Cross certificate (default file name : L1Mchainroot.txt).

Note : Do not use the same alias name as you used to create the certificate signing request. 

1. Using the keytool utility, enter the following to install L1M Chain Root/Cross certificate:

keytool -import -alias L1Mchainroot –keystore < your_keystore_filename> -trustcacerts –file < filename_of_the_chainroot>

2. After the chain root installed successfully, continue following to install L1M Chain certificate:

keytool -import -alias L1Mchain –keystore < your_keystore_filename> -trustcacerts –file < filename_of_the_chain>

3. You should receive the message Certificate was added to keystore.

4. To view the content  of your keystore file, you can run the command below:

Keytool –list –verbose –keystore <your_keystore_filename>

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.