Certificate Services Support

Requirements:

• An active account with Cloudflare
• Your DNS zone has already setup and is working properly
• Approval by Cloudflare support to enroll on Beta has been granted

NOTE: CAA is currently under Beta phase for Cloudflare user. In order to use this record, user needs to get the permission directly with Cloudflare Support Team.

Here is the process:

1. Login to Cloudflare account.



2. You will be directed to the dashboard.



3. Select the DNS icon at the top of the screen. You will be directed to your zone records screen.



4. You can start to add your CAA record by selecting CAA in the drop down box shown below:



5. Input the values shown below to add Entrust as the authorized Certification Authority:

Note: To add a different Certification Authority as the authorized Certification Authority, please add the Value related to that Certification Authority.



6.  Click Save and then Add record.

At this point your CAA record has been successfully added.

Note: Cloudflare will need you to add several CAA records for other Certification Authorities to maintain their universal SSL process. Please adhere to the requirement outlined by the Cloudflare support email when you enable CAA. You can repeat the same steps as above to add CAA records for additional Certification Authorities. You may consult our library of Certification Authority values here.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.