How do I resolve the error - "Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

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For Windows 2000 (IIS 5.0) and Windows 2003 (IIS 6.0)

Issue:

When trying to connect to the Citrix server through Citrix secure gateway, you may receive the following error:

"Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

Cause:

You may encounter this error since the Citrix server does not come with the Entrust Root CA certificate in the CA store location.

Resolution:

The Entrust Root CA certificate should be installed into the root CA certificate store. Install the Root.crt file into your root CA certificate store.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

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Australia	0011 - 800-3687-7863 1-800-767-513
Austria	00 - 800-3687-7863
Belgium	00 - 800-3687-7863
Denmark	00 - 800-3687-7863
Finland	990 - 800-3687-7863 (Telecom Finland) 00 - 800-3687-7863 (Finnet)
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