Summary

Generic Root installation

You may have to install the Root certificate in addition to your Entrust SSL Certificate to install the SSL certificate on your Web server. Below are general steps. Consult your server's documentation for more detailed information.

1. Open a text editor.
2. Select the Entrust Root Certificate in your Web browser. The certificate begins with the line " ----BEGIN CERTIFICATE----- " and ends with " -----END CERTIFICATE----- ". You must include both these lines.
3. Paste the certificate into the text editor and save it as a file. If you are installing the certificate in a Microsoft Windows-based Web server the file name should have the extension .crt (for example, "entrustRoot.crt").
4. Make a backup of the Root certificate file and store the backups in a secure location.
5. Close the text editor.
6. Install the Entrust Root certificate into your Web server as described in your server documentation or consult our Guides and Knowledge Base for assistance. The Root certificate should be installed as a trusted root (or trusted signer CA).

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.