Certificate Services Support

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Requirements:
  • BIND DNS Software from ISC
  • Linux/Windows OS with BIND installed (in this example using Linux CentOS version 7)
  • DNS Server has been set up and function properly
How register a new domain and perform an automatic DNS Validation in you ECS Enterprise account

A. Registration of the new addition domain to your Entrust Certificate Portal

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.

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3. Type your new domain name, then select the Client. After that select the verification method to DNS. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Go to your new addition domain and click on the icon next to Install token to generate your DNS code.

You should see the random value for your DNS Server like the example below.
NOTE: The DNS Entry name and Random value are different from one request to another. Please DO NOT copy the codes or domain example below to your DNS Server. 


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B. Create a new record on your DNS Server with the random value and DNS Entry Name

1. Login to your DNS server using superuser as root.

2. Launch the terminal. If you don’t login as superuser then type:


$ su –

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3. Locate your DNS zone file. This file by default is located under /var/named/ , however sometimes it is hidden for security purposes. Please consult with your network administrator if this is the case. In this example, the DNS zone file is under /var/named/ with the filename called entrustlab.com.zone .

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4.  WARNING! Before you continue on the step below, please make sure you make a copy of your working DNS zone file in case you make a mistake editing the file, or delete the file.

Edit the zone file using the line text editor tool such as nano or vi
Example:

nano /var/named/entrustlab.com.zone

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5. The DNS zone file will be opened. You should see the current, already existing entry:
 
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5. Hit Enter and scroll to bottom of the page. You should be able to add text to the document. Create your TXT record using the Install DNS token information from Section A.
NOTE: PLEASE DO NOT enter the token information from the sample below, you MUST use the one that issued to you from the steps on section A above.

Example Install DNS Token information:

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Format:

_pki-validation     IN    TXT    your random value

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6.  Press Ctrl-X to save the modification. Answer Yes and then hit Enter to overwrite it into the same filename.
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7. Restart your DNS service by typing:


service named restart

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NOTE: If you receive any errors during the DNS service restart process, go back to your zone file and make sure you don’t have any typos on the entry. You can still refer back to your old working zone file that you backed-up on step 5.

To check the detail status of DNS service, type :


service named status
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At this point you have registered your domain with automatic DNS validation. As soon as your random value has propagated, the Entrust Datacard verification system will automatically capture and approve the domain for use. 
Note the time this will take will vary, depending on the propagation time of your DNS server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

 
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