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Capture Manager goes into invalid state

Note: As of version 8.1, TruCredential has become Adaptive Issuance Instant ID (commonly referred to as Instant ID).

In some cases, the Canon camera (T3, T5, T6, and T7) forces TruCredential Capture Manager into an Invalid State as shown below.

Solution

To resolve this issue:
  1. Turn on the Camera and modify the settings below.

User-added image
  1. Select LCD off/on button > Shutter button - Shutter btn
  • Old Value: Shutter/ Disp
  • New Value: Shutter btn

User-added image
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