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Certificate Services Support

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For Microsoft IIS 5, Microsoft IIS 6, Microsoft Exchange 2007 (Windows Server 2003), Microsoft Office Communications Server 2007, Microsoft Internet Security (ISA) Server 2006

This process is in two parts:
1) Backing up the certificate
2) Importing the certificate

Part 1 of 2: Backing up the certificate

The certificate and private key can be backed up by exporting the certificate to a PFX file, as described in the steps below:

  1. Click Start, and then click Run.
     
  2. Type in mmc and click OK.
     
  3. From the File menu, choose Add/Remove Snap-in.
     
  4. In the new window that appears, click Add.
     
  5. Select Certificates and then click Add.


     
  6. Choose the Computer account option and click Next.


     
  7. Select Local Computer and then click Finish.


     
  8. Click Close, and then click OK. You should see the snap-in for Certificates (Local Computer) in the console.


     
  9. Expand the Certificates (Local Computer) tree in the left preview panel.


     
  10. Expand the Personal folder in the left preview panel and click on the Certificates folder.


     
  11. Right-click on the certificate you wish to backup. Select All Tasks > Export.


     
  12. The Certificate Import Wizard appears. Click Next.
     
  13. Select Yes, export the private key and click Next.


     
  14. Select Personal Information Exchange as the format you want to use. Check the box to Include all certificates in the certification path. Do not check the box to Delete the private key. Click Next.


     
  15. Enter a password for the private key and confirm. Remember this password as you will need it to import the certificate. Click Next.


     
  16. Supply a file name to save your PFX file and click Next.


     
  17. Click Finish to complete the Certificate Export Wizard.


     
  18. You should see a dialog box indicating the export was successful. Click OK.


     

Part 2 of 2:  Importing the certificate

A certificate and private key saved in PKCS #12 (.PFX) format can be imported to a Microsoft web server by following the steps below:
 

  1. Click Start, and then click Run.
     
  2. Type in mmc and click OK.
     
  3. From the File menu, choose Add/Remove Snap-in.
     
  4. In the new window that appears, click Add.
     
  5. Select Certificates and then click Add.

  1. Choose the Computer account option and click Next.

  1. Select Local Computer and then click Finish.

  1. Click Close, and then click OK. You should see the snap-in for Certificates (Local Computer) in the console.

  1. Expand the Certificates (Local Computer) tree in the left preview panel.

 

  1. Expand the Personal folder in the left preview panel and click on the Certificates folder.

  1. Right-click the Personal folder and select All Tasks > Import.

     
     
  2. The Certificate Import Wizard appears. Click Next.
     
  3. Browse to the location of your PFX file and click Next.

  1. Enter the password for the private key. Select Mark this key as exportable and click Next.

  1. Select Automatically select the certificate store based on the type of certificate and click Next.

 

 

 

  1. Click Finish to complete the Certificate Import Wizard.

  1. You should see a dialog box indicating the import was successful. Click OK.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
 

 

 

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