SHA 1 Deprecation: SHA-2 end entity certificates with SHA-1 intermediate certificates

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Effective February 14, 2017, Microsoft will release an update to Microsoft Edge and Internet Explorer 11 that will display an Invalid Certificate warning page when users browse to a TLS site that uses a SHA-2 end entity and a SHA-1 intermediate. For example:

The end user will have the option to continue to the website, although it is not recommended. Google Chrome will not block these sites.

Only certificates that use the SHA-2 Signing Algorithm and have been issued from the “Entrust – L1C” or the “Entrust – L1E” Certificate Authorities are affected.

How to resolve this issue

You must identity which certificate(s) have been issued from the "Entrust - L1C" or "Entrust - L1E" Certificate Authorities.

ECS Enterprise account users can run a report to find these certificate(s).

Go to Reports > Report Center. On the left-hand menu, select Issued Certificates.

Once the report loads, find the column Issuer DN. If the column is not displaying, you may add a column by selecting any of the currently displaying columns, and on the dropdown that opens, selecting Columns and checking off the column you wish to add.

On the IssuerDN column, add a filter as shown below:

You must reissue the identified SHA-2 SSL certificate(s). When you do so, the new certificate will be issued from a separate SHA-2 subordinate CA and the problem will be avoided.

For more information see our technote on SHA-1 deprecation here.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
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Outside North America: 1-613-270-2680 (or see the list below)
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Country	Number
Australia	0011 - 800-3687-7863 1-800-767-513
Austria	00 - 800-3687-7863
Belgium	00 - 800-3687-7863
Denmark	00 - 800-3687-7863
Finland	990 - 800-3687-7863 (Telecom Finland) 00 - 800-3687-7863 (Finnet)
France	00 - 800-3687-7863
Germany	00 - 800-3687-7863
Hong Kong	001 - 800-3687-7863 (Voice) 002 - 800-3687-7863 (Fax)
Ireland	00 - 800-3687-7863
Israel	014 - 800-3687-7863
Italy	00 - 800-3687-7863
Japan	001 - 800-3687-7863 (KDD) 004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC)
Korea	001 - 800-3687-7863 (Korea Telecom) 002 - 800-3687-7863 (Dacom)
Malaysia	00 - 800-3687-7863
Netherlands	00 - 800-3687-7863
New Zealand	00 - 800-3687-7863 0800-4413101
Norway	00 - 800-3687-7863
Singapore	001 - 800-3687-7863
Spain	00 - 800-3687-7863
Sweden	00 - 800-3687-7863 (Telia) 00 - 800-3687-7863 (Tele2)
Switzerland	00 - 800-3687-7863
Taiwan	00 - 800-3687-7863
United Kingdom	00 - 800-3687-7863 0800 121 6078 +44 (0) 118 953 3088