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Certificate Services Support

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  • An active account with DNS Made Easy
  • Your domain name service is managed under DNS Made Easy
There is a video for this solution.

Here is the process:

1. Log in to the DNS Made Easy portal.
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2. You will be directed to main dashboard screen. On the menu, select DNS > Managed DNS.

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3. On the Managed DNS screen, go to the Select Domain tab and click See All to list all of your domains.

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4. Select the domain name for which you wish to add the CAA Record  Scroll down to the bottom of the page to find the section called CAA Records and select the + icon.

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5. Create your record using the values below:
Name :Leave it blank as default
Provider:Click on down arrow button to select Entrust
Type:Select issue or issuewild
NOTE: If you need for both non-wildcard and wildcard certificate types, you must create a new CAA record later to select issuewild.
Value:Auto populate based on the Provider field selection
Issuer Critical:Leave it as default
TTL:Leave it as default

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6. Click Submit button to save your entries. Click close button if you don’t need to add any additional CAA records. 

The new CAA record will now show under your CAA Records account details.

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At this point the process for adding CAA record is complete.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.


Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

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