How to manage Second Factor Authenticators in ECS Enterprise Account
1. Proceed to the Manage My Account login for ECS portal at: https://enroll.entrust.net/IdentityGuardSelfService/authenticate/firstFactorAuthentication
2. Answer any security challenges presented.
3. Modify your Second Factor Authenticator
(A) Text Message: (make sure to include 1 for North American numbers)
Available actions:
- Register for text message (Set up mobile text messages)
- Update/Remove my mobile phone number (Update or unregister your mobile number)
(B) Electronic Grid Card
- Request an eGrid (Set up eGrid)
- Reissue my eGrid (Generate a new eGrid)
(C) Entrust IdentityGuard Soft Token
- Request a soft token (Max two devices; for more information please see the technote on how to install and configure a soft token linked to your ECS Enterprise account )
- Recreate my soft token since I deleted its identity from my device (Resets the soft token identity for one of your devices).
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
Country | Number |
オーストラリア |
0011 - 800-3687-7863
1-800-767-513 |
オーストリア | 00 - 800-3687-7863 |
ベルギー | 00 - 800-3687-7863 |
デンマーク | 00 - 800-3687-7863 |
フィンランド |
990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) |
フランス | 00 - 800-3687-7863 |
ドイツ | 00 - 800-3687-7863 |
香港 |
001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax) |
アイルランド | 00 - 800-3687-7863 |
イスラエル | 014 - 800-3687-7863 |
イタリア | 00 - 800-3687-7863 |
日本 |
001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
Korea |
001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom) |
マレーシア | 00 - 800-3687-7863 |
オランダ | 00 - 800-3687-7863 |
ニュージーランド |
00 - 800-3687-7863
0800-4413101 |
ノルウェー | 00 - 800-3687-7863 |
シンガポール | 001 - 800-3687-7863 |
スペイン | 00 - 800-3687-7863 |
スウェーデン |
00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2) |
スイス | 00 - 800-3687-7863 |
台湾 | 00 - 800-3687-7863 |
英国 |
00 - 800-3687-7863
0800 121 6078 +44 (0) 118 953 3088 |