Summary
Frequently asked questions for Secure Email (S/MIME) certificates.
FAQs Secure Email (S/MIME) Certificates:
How do I install my S/MIME certificate?
In what format is the S/MIME certificate issued?
What Software Supports Entrust S/MIME certificates?
If you are looking for Installation Help , please see the guide that relates to where you will be installing your S/MIME certificate.
| Secure Email (S/MIME) Installation Guides | |||
| Outlook | Thunderbird | Apple Mail | |
| Windows |
2016
2013 2010 2007 2003 |
Thunderbird for Windows |
N/A |
| Mac OS | 2016 | Thunderbird Mac OS | Apple Mail for Mac OS |
| Mobile OS | ||
| iOS (Apple) |
In what format is the S/MIME certificate issued?
Entrust S/MIME certificates are issued in PFX format. When you download your S/MIME certificate you will be asked to complete a certificate pickup wizard that will import the certificate as a .p12 file as shown below:
Yes, Entrust certificates are compatible with users that have S/MIME certificates from other Trusted CAs.
Does Entrust Certificates work with mobile devices such as Apple iOS, Android, Windows Mobile or BlackBerry?
It is not the certificate that is compatible with the mobile device but it is the mobile device that supports S/MIME, Entrust follows the standard for S/MIME based off of RFC 5751 (
https://tools.ietf.org/html/rfc5751
)
Apple iOS and BlackBerry support S/MIME and have native support within their OS. Other mobile devices may require Software Updates or Third-Party software to support S/MIME.
- Apple iOS: http://support.apple.com/en-au/HT202345
- BlackBerry: https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/ejh1513884462515/ake1373983849466/extending-email-security
You will need to use a software based email client such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail to be able send encrypted emails using an S/MIME certificate:
What Software Supports Entrust S/MIME certificates?
As stated previously, S/MIME functionality is dependent on the email client being software-based. Thus, at the moment there is limited support for S/MIME certificates in certain circumstances such as Android devices (Gmail or Outlook).
If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE:
It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
| Country | Number |
| Australia |
0011 - 800-3687-7863
1-800-767-513 |
| Austria | 00 - 800-3687-7863 |
| Belgium | 00 - 800-3687-7863 |
| Denmark | 00 - 800-3687-7863 |
| Finland |
990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) |
| France | 00 - 800-3687-7863 |
| Germany | 00 - 800-3687-7863 |
| Hong Kong |
001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax) |
| Ireland | 00 - 800-3687-7863 |
| Israel | 014 - 800-3687-7863 |
| Italy | 00 - 800-3687-7863 |
| Japan |
001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
| Korea |
001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom) |
| Malaysia | 00 - 800-3687-7863 |
| Netherlands | 00 - 800-3687-7863 |
| New Zealand |
00 - 800-3687-7863
0800-4413101 |
| Norway | 00 - 800-3687-7863 |
| Singapore | 001 - 800-3687-7863 |
| Spain | 00 - 800-3687-7863 |
| Sweden |
00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2) |
| Switzerland | 00 - 800-3687-7863 |
| Taiwan | 00 - 800-3687-7863 |
| United Kingdom |
00 - 800-3687-7863
0800 121 6078 +44 (0) 118 953 3088 |