Certificate Services Support

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.



3. Type your new domain name, then select the Client. After that select the verification method to DNS. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Go to your new addition domain and click on the icon next to Install token to generate your DNS code.

You should see the random value for your DNS Server like the example below.
NOTE: The DNS Entry name and Random value are different from one request to another. Please DO NOT copy the codes or domain example below to your DNS Server. 

1. Log in to the Rackspace portal.




2. You will be directed to main dashboard screen. On the menu, select Networking > Cloud DNS.



3. On the Cloud DNS screen, Click on your domain zone name. In this example: entrustzonelab.com

 
4. Click on Add Record button and select TXT to add a new TXT record. 



5. Create your record using the Install DNS token information from Section A above.

NOTE : PLEASE DO NOT enter the token information from the sample below, you MUST use the one that issued to you from the steps on section A above.

Example Install DNS Token information:



Enter the information above to your TXT Record

6. Click Add Record button to save your modification
 
Your TXT record has been added.

At this point you have registered your domain with automatic DNS validation. As soon as your random value has propagated, the Entrust Datacard verification system will automatically capture and approve the domain for use. Note the time this will take will vary, depending on the propagation time of your DNS server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.