Certificate Services Support

Purpose: SSL/TLS certificate installation guide
For Microsoft Exchange 2013

Need Certificate Signing Request (CSR) help? Please see our technote on how to generate a CSR in Microsoft Exchange 2013 here.

The installation is in three parts:
1) Importing CA certificate using Microsoft Management Console (MMC)
2) Installing the certificate on the server
3) Assign Exchange services to the certificate

1. In a web browser, enter the address for your Exchange Admin Center application (https://localhost/ecp) and login with your Exchange Admin credentials.

2. In the left menu, click on Servers and select the correct server name from the drop down.  Click on Certificates.



3. There should be a Pending request in the certificate list that was generated when you created your CSR and submitted your request to Entrust.  Select the Pending request and click Complete.



4.  Enter the path to the ServerCertificate.crt file you download in step 1. For example, you may place your Server Certificate File in a file share with a location of \\CASEXCH2K13\share\ServerCertificate.crt . Click OK to complete the import process.



5. Notice that after you complete the pending request, your Certificate Status should change to Valid.

1. Now that the certificate is imported and shows as valid, you must assign your Exchange services.  Double click on the new certificate that appears in the list. In the popup window, click on the Services link on the left side. Check off the services you wish to Enable. In most cases, IIS (Outlook Web Access, Active Sync) and SMTP are selected.  Click Save.



2. A warning screen will appear asking you if you want to overwrite the existing/default SMTP certificate. Clicking Yes will assign your new certificate to the service and completes the installation process.

Your SSL/TLS certificate should now be installed.

Check that your Certificate has been successfully installed by testing it on the Entrust SSL Install Checker.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.