To install the Entrust Cross Certificate, complete the following steps:

1. Copy and paste the chain certificate and cross certificate including the -----BEGIN----- and -----END----- tags into separate file using a text editor such as Notepad. Save the file with a .cer extension (for example, chain.cer and cross.cer).

2. Using the keytool utility, enter the following:

keytool -import -alias <alias> -keystore <your_keystore_filename> -trustcacerts -file <filename_of_the_chain>

Steps:

1. Import Entrust cross certificate using the command below:

C:\>keytool -import -alias g2root -keystore c:\.mykeystore -trustcacerts -file c:\cross.cer

2. Enter keystore password:

Certificate was added to keystore.

• Import Entrust chain using the command below:

C:\>keytool -import -alias chain -keystore c:\.mykeystore -trustcacerts -file c:\chain.cer

Enter keystore password:

Certificate was added to keystore.

Note – Do not use the same alias name as you used to create the certificate signing request. The chain certificate must be installed under a separate alias.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Country	Number
Australia	0011 - 800-3687-7863 1-800-767-513
Austria	00 - 800-3687-7863
Belgium	00 - 800-3687-7863
Denmark	00 - 800-3687-7863
Finland	990 - 800-3687-7863 (Telecom Finland) 00 - 800-3687-7863 (Finnet)
France	00 - 800-3687-7863
Germany	00 - 800-3687-7863
Hong Kong	001 - 800-3687-7863 (Voice) 002 - 800-3687-7863 (Fax)
Ireland	00 - 800-3687-7863
Israel	014 - 800-3687-7863
Italy	00 - 800-3687-7863
Japan	001 - 800-3687-7863 (KDD) 004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC)
Korea	001 - 800-3687-7863 (Korea Telecom) 002 - 800-3687-7863 (Dacom)
Malaysia	00 - 800-3687-7863
Netherlands	00 - 800-3687-7863
New Zealand	00 - 800-3687-7863 0800-4413101
Norway	00 - 800-3687-7863
Singapore	001 - 800-3687-7863
Spain	00 - 800-3687-7863
Sweden	00 - 800-3687-7863 (Telia) 00 - 800-3687-7863 (Tele2)
Switzerland	00 - 800-3687-7863
Taiwan	00 - 800-3687-7863
United Kingdom	00 - 800-3687-7863 0800 121 6078 +44 (0) 118 953 3088