Frequently Asked Questions

Entrust Certificate Services

This section provides the answers to the most commonly asked questions about Entrust Certificate Services. If you have a question that is not answered here, please contact Entrust Certificate Services Support.

  1. What is Entrust Certificate Services?
  2. How is Entrust Certificate Service licensed?
  3. How do I purchase Entrust Certificate Services?
  4. How do I enroll in Entrust Certificate Services?
  5. Can I manage certificates for my clients?
  6. Is there an expiry date on my account?
  7. How do I get my account credentials to log on to the service?
  8. How do I renew Entrust Certificate Services?
  9. What certificate types are offered in Entrust Certificate Services?
  10. How do I install an SSL certificate in my environment?
  11. What are Entrust Extended Validation SSL Certificates?
  12. How do I contact Entrust Certificate Services for additional assistance?

What is Entrust Certificate Services?
Entrust Certificate Services features a self-service tool that helps streamline the procurement and administration of SSL certificates. Acting as a centrally managed, self-service system, the service reduces administrative hassles and lessens the risk of inadvertent certificate expiration by issuing expiry notifications and allowing customers around-the-clock access to issue certificates.Entrust Certificate Services benefits include the following:

  • Simplified enrollment
  • Administrative management and delegation
  • Client Management (for outsourcers, Web hosters, ISPs)
  • On-demand services
  • Cost savings
  • Audit and reporting tools
  • Zero footprint admin client
  • Choice and flexibility of certificate types
  • Strong verification process

Additional information on Entrust Certificate Services can be found at: https://www.entrust.com/certificate-management/

How is the Entrust Certificate Service licensed? The Entrust Certificate Service is available in two licensing options: Subscription and Units.
Subscription: Allows the management of a specific number of concurrent certificates over the term of the subscription. Subscription accounts allow the selection of specific certificate expiry dates and the re-use of certificate licenses to maximize usage. When a certificate expires or is deactivated, its license goes back into the inventory for future use. The Subscription license does not allow use of the certificates once the subscription expires.

Units: Allows the management of a specific number of certificate-year licenses (units). Units can be used to issue certificates ranging from one to four years. Units must be used within one year of purchase and may be used for the full term of the certificates validity regardless of when it was deployed.

How do I purchase Entrust Certificate Services?
Entrust Certificate Services can be purchased online at www.entrust.net or by contacting an Entrust sales representative via the following:
Phone: 1-888-690-2424 (toll-free within North America)
Phone: 1-613-270-3411 (outside of North America)
Email: entrust@entrust.comYou can purchase the Entrust Certificate Services with a purchase order (PO) or credit card (Visa, MasterCard and American Express).

How do I enroll in the Entrust Certificate Services?
If purchasing online, you will be required to provide your enrollment information through the order process. If purchasing by purchase order, you will receive instructions via email on how to enroll for the service.During enrollment, you will be required to provide the following information: Company Name, Domain Information, Administrator(s), Authorization Contact, Technical Contact(s) and Billing Contact. This information is used to establish your account and create user login credentials.
Details on the enrollment process can be found at: https://www.entrust.com/wp-content/uploads/2013/06/CMS_10.1_Enrollment_Guide_April2013.pdf.

Can I manage certificates for my clients?
Yes, you can request certificates for your clients. Before you start, you will need to purchase Client Company Names from Entrust, if you do not already have them.Your clients will be contacted by Entrust so that we can verify all the information in the client request. We’ll also obtain their consent that you are authorized to manage certificates on their behalf.

Is there an expiry date on my account?
Yes, for customers with Subscription accounts, your account will expire one, two or three years from the first day you sign into your account, depending on your subscription. The expiry date can be found on the Contract Information page when you log into your Entrust Certificate Services. For customers with a Units (non-Subscription), your account will expire one year from your last certificate unit purchase.You will receive email notification from Entrust Certificate Services at approximately one month and 10 days prior to expiry.

How do I get my account credentials to log on to the service?
Upon enrolling for the service, Entrust will provide each Technical Contact with instructions on how to establish their account login ID. Once the ID has been established, customers should login at https://cloud.entrust.net/.

How do I renew the Entrust Certificate Management Service?
To renew your service, contact your Entrust sales representative at:
Phone: 1-888-690-2424 (toll-free within North America)
Phone: 1-613-270-3411 (outside of North America)
Email: entrust@entrust.com

What certificate types are offered in Entrust Certificate Services?
Entrust Certificate Services offer several certificate product types to meet your SSL requirements. These products include: Standard SSL, Advantage SSL, Extended Validation (EV), Unified Communications (UC) and Wildcard SSL certificates.For more information on the certificate types, see the following:
https://www.entrust.com/ssl-certificates/
http://www.entrust.net/knowledge-base/technote.cfm?tn=7127.

How do I install an SSL certificate in my environment?
For certificate installation instructions, please visit our Supported Web Servers page and select the Web server in your environment.Please Note: Entrust does not provide documentation or support for custom applications.

What are Entrust Extended Validation SSL Certificates?
Extended Validation (EV) SSL certificates are a relatively new category of SSL certificate created by an industry consortium called the CA/Browser Forum. To help increase consumer confidence in online transactions, this category of certificate was conceived in response to the growing threat of phishing and man-in-the-middle attacks.EV certificates are issued to Web sites only after rigorous validation of their identity. Web browsers will reflect this higher level of identity assurance with prominent and distinct trust indicators, such as the Subscriber name in green background in the address bar used by Internet Explorer 7, Firefox 3 and Opera 9.5.EV certificates are available in Entrust Certificate Services.

How do I contact Entrust Certificate Services for additional assistance?
If you have additional questions, or need information, please contact Entrust Certificate Services Support by calling 866-267-9297 within North America (1-613-270-2680 outside of North America), Monday through Friday 8 a.m. to 6 p.m. Eastern Time. You can also send us an email at ecs.entrust@entrustdatacard.com