Are you expriencing a popup alert after upgrading to Java Update 7u45? This Java update has NO adverse effect on our product’s effectiveness, but does introduce new warning messages, which require user input, when Java makes certain calls.
Comprehensive Service & Support Programs
Entrust’s world-class service and support program is a key component of our commitment to offer customers the industry’s broadest set of products and services to secure digital identities and information.
Enjoy the flexibility to choose from a selection of service and support levels to align with your unique business requirements. In addition, customers can find product updates, documentation and platform support information 24 hours a day, seven days a week, by logging in to our Entrust TrustedCare online support portal.
Software Maintenance — Software upgrades and maintenance releases
Entrust TrustedCare Online Support — For 24-7 online access to information, including frequently asked questions, documentation, technical bulletins, newsletters, and service request submissions and updates; secure access to online support is enabled through Entrust’s own award-winning solutions
Entrust Technical Account Managers — We’ll assign a dedicated, hands-on contact
Quarterly Service Reviews — Regular performance-to-objectives and satisfaction reviews
Internal Help Desk Training — Annual help-desk profiling and training
End-User Training — For qualified customers, Entrust also provides online- or computer-based training
To learn more about Entrust’s world-class service and support, please call your account executive or contact us for additional information.