CUSTOMER SUPPORT
nShield customers provide feedback about our technical support team.
How do customers rate the nShield support team?
Invest in a security solution with the assurance that a strong team is standing by to address your questions and concerns. Customers report that nShield support engineers provide a timely, first-class service that sets us apart.
Your team trusts our team
nShield customers give our support engineers an average rating of 90%.
Purchase leads to partnership
91% of of nShield customers rated Entrust’s after-purchase support as better compared to competitors.
Expect quick resolutions
93% of nShield customer support issues were resolved within a week starting from first contact through to resolution.
How easy is it for nShield customers to get what they need?
You should expect a smooth installation and easy-to-find support documentation after your purchase. See how the nShield customer experience compares.
We make great first impressions
91% of organizations rated the nShield HSM installation experience as better compared to competitors.
Answers are at your fingertips
94% of organizations report that it's easy to find and use the nShield Support portal and knowledge base.
Self-serve success
96% of organizations responded that nShield product documentation is useful for setting up and troubleshooting their product installation.
Take a closer look at the 2021 TechValidate survey results
86% of surveyed organizations would recommend Entrust to others.
96% of customers would hire our team for another engagement.
Contact a digital security expert.
Discover how nShield HSMs provide the no-nonsense security you need to keep your assets safe.