Get the peace of mind that comes with getting the best support

Gain everything you need to ensure your certificates have the best service and support you need. With around-the-clock support and professional services, certificate discovery and automated server security.

24/7 Support, Certificate Discovery, Automated Security

Anything you can think of, we have. Entrust Platinum Support for Certificate Services ensures you get the smoothest and most efficient resolution to your response for your organization.

Get the very best service and 24/7 support

“What could go wrong?” takes on a whole new meaning when you have the right tools with you at all times. Get the peace of mind that comes with constant support and professional services from an industry-leader.

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Around-the-clock Support

24 hours a day, seven days a week. 365 days a year. That means you always have someone by your side.

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Automated TLS/SSL Server

Automatically identify vulnerabilities and grade your level of compliance.

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Certificate Discovery

Find, inventory and manage digital certificates across diverse systems.

Compare Platinum to Silver

All of our customers get access to our Silver Services with their Entrust Certificate Services account. So, what’s special about Platinum Services? Find out below.

Features

Support

Support Availability
Named Callers
Support Tool Access
Dedicated Relationship Manager
Expedite Requests
Response Time

Verification Services

Availability
Turnaround Time
Multiple Authorization Contacts
Additional Administrative Contacts

Applications

Discovery
TLS/SSL Server Tests
 

Silver Services (included with Certificate Services account)

 

24/5
Sunday, 8:00PM ET - Friday 8:00PM ET

3
Included
Included
Available at Additional Cost
  • Severity 1: 8 business hours
  • Severity 2: 2 business days
  • Severity 3: 4 business days or future release
24 hours a day (Monday-Friday)
3-5 Business Days
Not Available
2 Admins
N/A
Integrated
 

Platinum Services (Optional)

 

24/7, 365

15
Included
Included
Included
  • Severity 1: 4 business hours
  • Severity 2: 1 business day
  • Severity 3: 2 business days
24/7, 365
24 hours
Up to 5 Available
Up to 15 Admins
Includes up to 100 certificates
Automated