Survey Question:

How do customers rate the nShield support team?

Invest in a security solution with the assurance that a strong team is standing by to address your questions and concerns. Customers report that nShield support engineers provide a timely, first-class service that sets us apart.
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Your team trusts our team

nShield customers give our support engineers an average rating of 90%.

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Purchase leads to partnership

91% of of nShield customers rated Entrust’s after-purchase support as better compared to competitors.

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Expect quick resolutions

93% of nShield customer support issues were resolved within a week starting from first contact through to resolution.

Survey Question:

How easy is it for nShield customers to get what they need?

You should expect a smooth installation and easy-to-find support documentation after your purchase. See how the nShield customer experience compares.
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We make great first impressions

91% of organizations rated the nShield HSM installation experience as better compared to competitors.

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Answers are at your fingertips

94% of organizations report that it's easy to find and use the nShield Support portal and knowledge base.

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Self-serve success

96% of organizations responded that nShield product documentation is useful for setting up and troubleshooting their product installation.

Take a closer look at the 2021 TechValidate survey results

Customer Satisfaction
Thumbs Up

86% of surveyed organizations would recommend Entrust to others.

Customer Satisfaction Survey

From meeting evolving compliance standards to improving their security posture, see how our customers rate nShield HSMs.

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