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Multifactor Authentication - FAQ

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MULTIFACTOR AUTHENTICATION

eGrid
How do I configure eGrid for second factor authentication to Entrust Certificate Services?
How to recover a lost eGrid
Soft Token
How do I set up second-factor authentication for my ECS Enterprise account?
How to Reset Second Factor Authentication (Recreating Lost/Deleted Soft Token)
How do I reactivate my Soft Token on my iPhone?
How to reset your PIN for Second Factor Authentication Soft Token
Error: Entrust IdentityGuard mobile has detected that it is running on an unsecure device.  Application exiting

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Land Number
Australien 0011 - 800-3687-7863
1-800-767-513
Österreich 00 - 800-3687-7863
Belgien 00 - 800-3687-7863
Dänemark 00 - 800-3687-7863
Finnland 990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
Frankreich 00 - 800-3687-7863
Deutschland 00 - 800-3687-7863
Hongkong 001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Irland 00 - 800-3687-7863
Israel 014 - 800-3687-7863
Italien 00 - 800-3687-7863
Japan 001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Südkorea 001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia 00 - 800-3687-7863
Niederlande 00 - 800-3687-7863
Neuseeland 00 - 800-3687-7863
0800-4413101
Norwegen 00 - 800-3687-7863
Singapur 001 - 800-3687-7863
Spanien 00 - 800-3687-7863
Schweden 00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Schweiz 00 - 800-3687-7863
Taiwan 00 - 800-3687-7863
Vereinigtes Königreich 00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088