Skip to main content

Certificate Services Support

User-added image

  • An active account with Cloudflare
  • Your DNS zone has already setup and is working properly
  • Approval by Cloudflare support to enroll on Beta has been granted
NOTE: CAA is currently under Beta phase for Cloudflare user. In order to use this record, user needs to get the permission directly with Cloudflare Support Team.

Here is the process:

1. Login to Cloudflare account.

User-added image

2. You will be directed to the dashboard.

User-added image

3. Select the DNS icon at the top of the screen. You will be directed to your zone records screen.

User-added image

4. You can start to add your CAA record by selecting CAA in the drop down box shown below:

User-added image

5. Input the values shown below to add Entrust as the authorized Certification Authority:

Type (Drop-down box)Select CAA
Name fieldYour own domain name. Example:
TagLeave it as default. The default contains “Allow wildcards and specific hostnames”
Note: To add a different Certification Authority as the authorized Certification Authority, please add the Value related to that Certification Authority.

User-added image

6.  Click Save and then Add record.

At this point your CAA record has been successfully added.

Note: Cloudflare will need you to add several CAA records for other Certification Authorities to maintain their universal SSL process. Please adhere to the requirement outlined by the Cloudflare support email when you enable CAA. You can repeat the same steps as above to add CAA records for additional Certification Authorities. You may consult our library of Certification Authority values here.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
Entrust Enters Exclusive Discussions to Acquire Onfido