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Certificate Services Support

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- An active account with Amazon Web Services (AWS)
- Your DNS zone has already been set up and is working properly on Route 53 services

There is a video for this solution.

Here is the process:

1. Login to your account Amazon Route 53 account.

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2. You will be directed to the AWS dashboard. 

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3. Click on the Services menu on the top screen, and select Route 53.
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4. You will be directed to the Route 53 dashboard. You should see the number amount of your hosted zones. Click on the Hosted Zones link beneath that number:

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You will see your hosted zone information. In this example: Click on the domain to go to record set information.

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Your record set information of your DNS zone should will show as below:

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5. You can start to add your CAA record by clicking on Create Record Set button. Fill the CAA information as below to add Entrust as the Authorized Certification Authority for the record:

Type dropdown boxSelect CAA
Name fieldYour own domain name. Example:
TypeSelect CAA-Certification Authority Authorization
Alias :Leave it as default
TTL :Leave it as default
Value:0 issue “”
Note: To add a different Certification Authority in the Value section, please consult our technote here for more information.
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6. Click Create button to save the record set. Your new CAA record will be saved and added to your DNS zone.

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At this point, your CAA record has been successfully added.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.


Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
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