Certificate Services Support

Certificate Signing Request (CSR) Help
For Citrix Access Gateway (Access Gateway Administration Tool v 4.6.1+)

Complete the following steps to create your CSR.

1. From the Access Gateway Administration Tool, select the Access Gateway Cluster tab and then open the window for the Access Gateway.

2. Under the Certificate Signing Request tab, supply the following information:

·        Country, State and City name.

·        Company name and Department.

·        The FQDN through which your server is accessed externally.

·        Email address.

·        A password for the private key.

·        A key length of 2048

3. Click Generate Request.

4. Supply a file name to save your Certificate Signing Request (CSR) and click Save.



5. You should see a dialog box indicating that the CSR was generated successfully.

Need Installation help? See our article here.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.