Certificate Services Support

For Apache (mod_ssl and open_ssl and Tomcat)

When installing the Entrust server certificate, you may get the following error message:

     Error: "Cannot install the certificate because it does not match the certificate requested."

Here is the solution:

There are three possible causes for this error, please check each of the following below:

1. To install SSL you need to attach a Private key to a Public Key (Certificate file), check if you are using the correct files by doing the following:

Open the file you are using, and check that it is not your certificate request file, which would contains a -----BEGIN NEW CERTIFICATE REQUEST-----  and a ----END NEW CERTIFICATE REQUEST----- lines.

You should be attaching a private key file to the certificate.

This file format is in a .key format (hexadecimal (binary) format) and not a text format.

2. This error will also occur if you are not attaching the certificate to the correct private key file.

3. This error will also occur if you have just recently renewed the certificate and trying to install the old certificate on the new key pair.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.