Summary

An issue may occur when connecting to the Citrix server through the Secure Gateway if the root certificates are not correctly installed

For Windows 2000 (IIS 5.0) and Windows 2003 (IIS 6.0)

Issue:

When trying to connect to the Citrix server through Citrix secure gateway, you may receive the following error:

You may encounter this error since the Citrix server does not come with the Entrust Root CA certificate in the CA store location.

Resolution:

The Entrust Root CA certificate should be installed into the root CA certificate store. Install the Root.crt file into your root CA certificate store.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.