Certificate Services Support

A. Registration of the new addition domain to your Entrust Certificate Portal

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.



3. Type your new domain name, then select the Client. After that select the verification method to Web Server. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Click on download icon next to Install file to download your text file that you need to insert into your webserver for domain name verification.

The download page for your verification text file will be opened. Click download button to download your domain verification file. 

The random generated name will appear as below to be inserted to your webserver. Our system will automatically scan for the text file on your webserver and validate your domain when this has been completed. Please continue to the next step to complete this process.



B. Step by step to insert your domain verification file text into Node.js

1. Login to your computer where you are hosting your web server using Node.js.

2. Click on Run and type CMD to launch the command prompt window.

3. On the command prompt. Go to your root public html site. By default, it is located on the folder where you install your node.js :
In this example, the default html location is on C:\webserver\webdir. Enter the command below to access that folder:
 
cd \webserver\webdir



Hit Enter and you should be on the node.js default html document folder.


 
4. Create a new folder called .well-known by entering the command:

Mkdir .well-known
 

 
Your new folder with the name .well-known has been created.



5. Create a new folder with the name pki-validation inside .well-known folder by typing:

Mkdir.well-known\pki-validation
 

 
Your new folder pki-validation has been created inside your .well-known folder.



6. Copy your text file that has been downloaded in section A to the pki-validation folder. Enter the command below:

copy <location of text file downloaded in section A> .well-known\pki-validation



To check if the file has been copied correctly, run the command below:

dir .well-known\pki-validation
 
7. Open your internet browser and type the address that is listed on your download window from section A. Alternatively, you can click the link directly from your domain verification download window.



If you create and put the text file into the correct folder, you should see some random numbers from the text file showing on the browser screen like the example below:


NOTE: The result of random numbers will be different from one user to another as well as the download text filename will also be random.  If you see your assigned random numbers shown on your internet browser then you have inserted the text file correctly, otherwise review the steps above to confirm you have completed the process correctly.

At this point, your step to insert a validation text file for Web Server Verification method has been completed. The Entrust verification system will automatically capture and approve the domain for use. Note the time this will take will vary, depending on the propagation time of your web server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.