For Cisco ASA (Windows XP)
Problem:
Users receive error: "Connection attempt has failed. Please try again" when trying to connect to the VPN on Windows XP using Cisco AnyConnect, when trying to browse to the VPN login site using IE on Windows XP the users receive a page cannot be displayed
Here is the Solution:
Cisco ASA needs to have either 3DES-SHA1 or RC4-SHA1 Algorithm enabled to be able to support Windows XP users, Windows XP does not support the AES Algorithm
If you have any questions or concerns please contact the
Entrust Certificate Services Support
department for further assistance:
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
Country | Number |
Australia |
0011 - 800-3687-7863
1-800-767-513 |
Austria | 00 - 800-3687-7863 |
Belgium | 00 - 800-3687-7863 |
Denmark | 00 - 800-3687-7863 |
Finland |
990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) |
France | 00 - 800-3687-7863 |
Germany | 00 - 800-3687-7863 |
Hong Kong |
001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax) |
Ireland | 00 - 800-3687-7863 |
Israel | 014 - 800-3687-7863 |
Italy | 00 - 800-3687-7863 |
Japan |
001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
Korea |
001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom) |
Malaysia | 00 - 800-3687-7863 |
Netherlands | 00 - 800-3687-7863 |
New Zealand |
00 - 800-3687-7863
0800-4413101 |
Norway | 00 - 800-3687-7863 |
Singapore | 001 - 800-3687-7863 |
Spain | 00 - 800-3687-7863 |
Sweden |
00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2) |
Switzerland | 00 - 800-3687-7863 |
Taiwan | 00 - 800-3687-7863 |
United Kingdom |
00 - 800-3687-7863
0800 121 6078 +44 (0) 118 953 3088 |