In today’s modern era of hybrid digital and physical banking experiences, financial institutions are seeking new ways to improve their new customer acquisition strategies while ensuring they are compliant with relevant regulations. Following a dramatic increase in the use of remote onboarding and ex...

From inflation and conflict, to rising interest rates and the growth of neo banks, to synthetic identities and deepfakes – banks and credit union leaders are navigating tumultuous times. Yet, through it all, these same leaders recognize the immediate need to meet the demand for an enhanced customer ...

In our first blog in this series, we shared an overview of the results of our recent survey, which collected feedback from 1,000 U.S. consumers to determine their preferences when it comes payments and how they want to interact with their financial institution. The results are clear: American consum...

For more than a decade, the U.S. has been a laggard in the adoption of modern payment technology. Reliance on the magstripe years after peer economies had adopted chip-based payment cards, and the slow adoption of contactless-enabled “dual interface” payment cards, has ultimately hindered the initia...

The cost of EMV-compliant chips is putting a burden on financial institutions across the globe. In 2021 alone, the cost of this technology increased by more than 50% and its expected costs will continue to rise into 2023. Why the increase in prices? Experts say there are several factors contributin...

The payments landscape is fiercely competitive and financial institutions are racing to transform their customer payment experience in order to appeal to more consumers. It’s clear that from app to branch to mail, consumers are looking for intuitive payment options that get them what they need when ...

Since the birth of currency, the use of credit has been essential to empowering consumers to obtain goods and services immediately while delaying their financial obligation to pay that debt back. In the mid-20th century, with the advent of national and global payment card brands, more consumers cou...