Training

Payment and Cancellation Policies

Acceptable Payment Terms

Open Enrollment Classes

Payment, in full, is required at the time of registration for all open enrollment classes.

Accepted payment methods are credit card (AMEX, VISA or MASTERCARD), company purchase order, check, or wire transfer.

Private Onsite Classes

Payment in full is required 14 calendar days prior to start date of any onsite training engagement.

Accepted payment methods are credit card (AMEX, VISA or MASTERCARD), company purchase order, check, or wire transfer.

Custom Course Development

Custom course development projects require an agreed upon statement of work signed by Entrust and the customer. Payment is required before any work can commence on a custom course development project.

Accepted payment methods are credit card (AMEX, VISA or MASTERCARD), company purchase order, check, or wire transfer.

Purchase Order Requirements

Requirements for purchase orders are per the established guidelines of the Entrust Finance Department.

Information to be included on a customer purchase order is as follows:

  1. Customer logo
  2. Purchase order number
  3. Bill to address indicating contact name, phone number, and fax number
  4. Payment terms of “Payment on receipt of invoice”, or 0 net days.
  5. Entrust quote number for private on-site engagements, or custom course development projects.
  6. For open-enrollment classes, the class name, the class date, the class location, and the name of attending student.
  7. Total amount (pre-taxes) in USD
  8. Approval signature.

Credit Card Requirements

Requirements for credit card payment are per the established guidelines of the Entrust Finance Department. AMEX, VISA, and MASTERCARD are the only accepted credit cards.

Information to be included for credit card payment is as follows:

  1. Credit card number
  2. Credit card name. (AMEX, VISA, or MASTERCARD)
  3. Cardholders name as it appears on the credit card
  4. Credit card expiry date.
  5. Mailing address to where the invoice is to be mailed.

Cancellation Terms

Open Enrollment Classes

Cancellations received at least 15 calendar days prior to the start of class are accepted at no charge.

Cancellations received between 7 and 14 calendar days prior to the start of class are subject to a charge equal to 50% of the class tuition.

Cancellations received within 7 calendar days prior to the start of class are subject to a charge equal to 100% of the class tuition.

Notice of cancellation for open enrollment classes must be received in writing by fax at (613) 270-3255 or email at

The cancellation timeframes are shown graphically below: Open Enrollment Classes Cancellation Charge Timeframe

Private Onsite Classes

Cancellations received at least 31 calendar days prior to the start of class are accepted at no charge.

Cancellations received between 14 and 30 calendar days prior to the start of class are subject to a charge equal to 50% of the original invoice.

Cancellations received within 14 calendar days prior to the start of class are subject to a charge equal to 100% of the original invoice.

In the case of a cancellation the customer will be responsible for reimbursement to Entrust for all unrecoverable expenses (such as travel or equipment rentals) incurred by Entrust for the specific training engagement.

Notice of cancellation for onsite training classes must be received in writing by fax, email, or regular mail using the contact information on the customer quotation or invoice received from Entrust.

The cancellation timeframes are shown graphically below: Private Onsite Classes Cancellation Charge Timeframe