Support Hours

Levels of Support and Hours of Operation

Entrust offers three levels of support to meet your needs: Silver Key, Gold Key and Platinum Key.

Silver Key Customers

Monday through Friday
8:00am - 8:00pm EST
(7:00am to 7:00pm GMT)

Gold Key Customers

Monday to Friday
24 hours a day

Platinum Key Customers

24 hours a day, 7 days a week (24x7)

Emergency support is available 24 hours a day, 7 days a week for all Entrust customers.

Support information for Entrust Certificate Service customers can be found here.

Support from Entrust includes a monthly customer support newsletter, access to the Entrust TrustedCare online support site, and support by telephone or email. Contact information can be found in your Customer Resource Kit.