Contacting Entrust Support

Please have your unique ID number available whenever contacting Entrust Customer Support.

Before contacting Entrust Customer Support, please gather the following information:

• A brief description of the problem including the exact text of any error messages received and the steps required to recreate it
• The hardware and operating system information
• The Entrust product and version you are using

Toll-free Support Telephone Numbers outside of North America:

• Platinum Customers
• Silver & Gold Customers

Support Telephone Numbers in North America:

Toll-free from North America

1-877-754-7878

Others

1-613-270-3700

Support Fax Number

1-613-270-2502