Entrust Customers

Sun™ and Entrust Help Secure KPN Web Site

One of The Most Successful Web Sites in the Netherlands

The Leading Telecommunications Company
KPN Royal Dutch Telecom is the leading telecommunications company in the Netherlands. It supplies a whole range of telecommunications, information and communication technology services in its home country, as well as Western and Central Europe. It focuses on growth in the following core activities: mobile, fixed services, IP/data services and Internet, call center, and media services. Currently, KPN has over nine million connections on the fixed network and is the local market leader in mobile telephony and Internet services.

KPN's Challenge
Two years ago, KPN was faced with the challenges of managing over 60 separate company Web sites. KPN's customers found it frustrating to have to log in multiple times to conduct business with the company. And,with such a large number of sites, information was not always consistent from one site to the next.

These sites were used to provide a wide array of business functions and were deployed on different software and hardware platforms. Managing this heterogeneous environment was not cost effective for KPN. Having 60 different Web sites required 60 Web masters, as well as duplicate hardware and software licenses for each site. KPN's Web infrastructure costs were getting out of hand.

Site security was a major issue for KPN. The telecommunications industry in general has a very low tolerance for risk,and KPN is no exception. The company was concerned about unauthorized access to their legacy data, which could cause data corruption, a breach of customer confidentiality, or complete interruption of service to their clients. With 60 separate Web sites to manage, effective security functionality across all sites was extremely difficult to manage. In order to improve service to their customers and reign in their IT costs, KPN needed to consolidate all 60 Web sites into a single,centralized site, with increased security and enhanced functionality for their end users, as well as for their business to business activities.

Goals of the KPN Web Site
KPN's new integrated site – http://www.kpn.com/ – had to be extremely stable. The platform needed to be able to deliver the scalability necessary to expand as they rapidly added users to their online community. Every hardware and software component chosen had to be able to scale up to meet their aggressive growth projections, without the need for changes to the underlying architecture.

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Key highlights

Companies
Sun Microsystems, Inc. and Entrust, Inc., at KPN Royal Dutch Telecom

Industry/Market
Security and Infrastructure

KPN's Business Challenge
Dutch telecommunications company KPN needed a solution to help:

  • Converge over 60 company Web sites into one centralized site
  • Increase site security
  • Provide secured single sign-on functionality for their customers
  • Add new services not previously available online to lower operational costs and increase revenue opportunities
  • Improve customer experience and loyalty

Solution

  • Sun™ ONE Web Server software
  • Solaris™ Operating Environment
  • Sun Enterprise™ 450 servers
  • Entrust GetAccess™ Portfolio
  • BroadVision Portal Solution

Results

  • KPN Web site is now ranked as one of the top-ten visited sites in the Netherlands with close to 100,000 unique visitors per day
  • Site security has been greatly improved
  • KPN's transaction costs have been dramatically reduced
  • Data entry for new orders through the Web has reached nearly 100% clean order status,saving time and lowering the costs of error handling
  • Web site infrastructure costs have been decreased with Web site consolidation
  • Customer loyalty has increased through single sign-on and improved user experience and self service capability